1. Shipping Policy

Free Worldwide Shipping

• LUXE ORIENTA offers free international shipping on all orders.

Shipping Coverage

• Destination: Worldwide
• Shipping Cost: Free on all orders

Import Duties & Taxes

• Import duties, customs taxes, and local fees are not included in the product price or shipping cost.
• These charges are determined by your local customs authority and are the responsibility of the customer.
• LUXE ORIENTA is not responsible for customs delays or additional fees incurred during import.

Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation.
• During peak seasons or promotions, processing may take slightly longer.

Estimated Delivery Times

Note: Delivery times are estimates and may be affected by customs or local courier delays.

Tracking Information

You will receive a shipping confirmation email with tracking details once your order ships.

2. Return Policy

30-Day Return Window

• Returns are accepted within 30 days of delivery if:
  • The item is unused, unwashed, and unworn
  • All original tags and packaging are intact

Non-Returnable Items

• Final sale or clearance items (if marked)
• Items showing wear, damage, or alterations

Return Shipping Costs

• Quality issue / wrong item: LUXE ORIENTA covers return shipping
•  Personal preference / size / style: Customer is responsible

3. Refund Policy

Refund Processing

• Refunds are issued within 5–7 business days after we receive and inspect your returned item.
• Refunds go to the original payment method.

Refund Amount

• Approved refunds cover the product price only
• Original shipping fees are non-refundable

Exchanges

Direct exchanges are not offered. Please return the item and place a new order.

4. Warranty & Quality Assurance

Quality Commitment

• Every piece is carefully inspected before shipping to ensure craftsmanship, fabric quality, and finishing meet our standards.

Warranty Coverage

• LUXE ORIENTA offers a 30-day quality guarantee from delivery for:
  • Manufacturing defects
  • Damaged hardware or trims
  • Incorrect items sent

Contact support within 30 days to receive a replacement, refund, or solution.

Important Notes

• • Product images are unfiltered to reflect true colors and textures.

Natural fabrics and artisanal techniques may result in slight variations, which are not considered defects.

5. Contact Us

If you need assistance with shipping, returns, or product care:
📧 Email: support@luxeorienta.com

LUXE ORIENTA CO., LIMITED
FLAT/RM A 12/F ZJ 300 300 LOCKHART RD, WAN CHAI, HONG KONG