Shipping, Returns & Warranty

Shipping Policy

Free Worldwide Shipping
We offer free international shipping on all orders.

Shipping Coverage

  • Destination: Worldwide
  • Shipping Cost: Free shipping on all orders

Import Duties & Taxes

Import duties, customs taxes, and local fees are not included in the product price or shipping cost.
These charges, if applicable, are determined by your local customs authority and are the responsibility of the customer.

LUXE ORIENTA is not responsible for customs delays or additional fees incurred during the import process.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Time
Estimated delivery times vary by destination:

  • United States / Europe / UK / Australia: 7–15 business days
  • Asia: 5–10 business days
  • Other regions: 10–20 business days

Please note that delivery times are estimates and may be affected by customs clearance or local courier delays.

Tracking Information
Once your order ships, you will receive a shipping confirmation email with tracking details.

Return Policy

We want you to shop with confidence.

30-Day Return Window
You may request a return within 30 days of receiving your order if:

  • The item is unused, unwashed, and unworn
  • All original tags and packaging are intact

Non-Returnable Items

  • Final sale or clearance items (if marked)
  • Items showing signs of wear, damage, or alteration

Return Shipping

  • If the return is due to a quality issue or incorrect item, we will cover the return shipping cost.
  • If the return is due to personal preference (size, style, or change of mind), the customer is responsible for return shipping.

Refund Policy

Refund Processing

  • Once your return is received and inspected, refunds will be processed within 5–7 business days.
  • Refunds are issued to the original payment method.

Refund Amount

  • Approved refunds cover the product price only.
  • Original shipping fees (if any were paid) are non-refundable.

Exchanges
We currently do not offer direct exchanges. Please return the item and place a new order.

Warranty & Quality Assurance

Quality Commitment
Every LUXE ORIENTA piece is carefully inspected before shipping to ensure craftsmanship, fabric quality, and finishing meet our standards.

Warranty Coverage
We offer a 30-day quality guarantee from the date of delivery. If you receive an item with:

  • Manufacturing defects
  • Damaged hardware or trims
  • Incorrect item sent

Please contact us within 30 days, and we will provide a replacement, refund, or appropriate solution.

Important Notes

  • All product images are captured in-store and unfiltered to reflect true colors and textures.
  • Natural fabrics and artisanal techniques may result in slight variations, which are part of the garment’s character and not considered defects.

Contact Us

If you need assistance with shipping, returns, or product care, our support team is always happy to help.

📧 Email: support@luxeorienta.com