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Free Worldwide Shipping
Shipping Coverage
Import Duties & Taxes
Order Processing
Estimated Delivery Times
| Region | Delivery Time |
|---|---|
| United States / Europe / UK / Australia | 7–15 business days |
| Asia | 5–10 business days |
| Other regions | 10–20 business days |
Note: Delivery times are estimates and may be affected by customs or local courier delays.
Tracking Information
You will receive a shipping confirmation email with tracking details once your order ships.
30-Day Return Window
Non-Returnable Items
Return Shipping Costs
Refund Processing
Refund Amount
Exchanges
Direct exchanges are not offered. Please return the item and place a new order.
Quality Commitment
Warranty Coverage
Contact support within 30 days to receive a replacement, refund, or solution.
Important Notes
Natural fabrics and artisanal techniques may result in slight variations, which are not considered defects.
If you need assistance with shipping, returns, or product care:
📧 Email: support@luxeorienta.com
LUXE ORIENTA CO., LIMITED
FLAT/RM A 12/F ZJ 300 300 LOCKHART RD, WAN CHAI, HONG KONG
Our garments follow Asian sizing. If you usually wear EU/US sizes, we generally recommend choosing one size up.
A: Yes. We offer free worldwide shipping on all orders.
A: No. Import duties, customs taxes, or local fees are not included and may be charged by your local customs authority upon delivery. These fees vary by country and are the responsibility of the customer.
A: Orders are processed within 1–3 business days. Estimated delivery time is 7–15 business days, depending on destination and customs clearance.
A: Please refer to the size chart page here. If you need assistance, our customer support team is happy to help.
A: Yes. We accept returns within 30 days of delivery, provided the item is unworn, unwashed, and in original condition with tags attached.
A: Customs processing times vary by country. While most orders clear smoothly, delays may occasionally occur due to local regulations.
A: If an order is refused or returned due to unpaid customs fees, the return shipping cost and any incurred fees may be deducted from the refund.